At KingGolf Sales Store, we stand behind our premium golf equipment with the same confidence we expect from your swing. While we meticulously inspect every club, bag, and accessory before shipment, we understand that sometimes a return or exchange may be necessary. This policy outlines our straightforward process to ensure your complete satisfaction.

Our Return & Exchange Commitment

We accept returns and exchanges for most items within 15 days of delivery, provided they are in original condition with all tags attached and packaging intact. Your satisfaction is as important to us as the quality of our tour-level equipment.

Important Exceptions

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • BALL MARKERS & DIVOT TOOLS (due to personal use nature)
  • BATTERIES (electronic components)
  • Personalized or custom-ordered equipment
  • Any item not in its original condition (used, damaged, or missing parts)

Simple 3-Step Return Process

Step 1: Initiate Your Return/Exchange

Within 15 days of receiving your order, email our Customer Care team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear KingGolf Team,

I would like to request a [return/exchange] for my order #[Order Number].
Item(s) for return: [Product Name(s)]
Reason: [Please specify]
I prefer: [Refund to original payment method / Exchange for (specify product)]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Your Return Authorization

Within 24-48 hours, we’ll email you:

  • Return Authorization Number (RMA)
  • Prepaid return shipping label (for defective items)
  • Instructions for packaging your return

Note: For non-defective returns, return shipping is at customer’s expense.

Step 3: Ship Your Return

Package your item(s) securely in the original packaging and include all accessories. Affix the provided label (or your own for non-defective returns) and ship to:

KingGolf Returns
807 Dark Hollow Road
Camden, US 08102

We recommend using a trackable shipping service and retaining your receipt until the return is processed.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after receiving your return.
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Deductions: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs.

You’ll receive email confirmation when your refund is issued. Please allow additional time for your bank or credit card company to post the refund to your account.

Exchange Process

For exchanges:

  1. Follow the standard return process above
  2. Specify your desired replacement item in your return request
  3. We’ll ship your new item once the return is received
  4. For expedited exchanges, you may place a new order and we’ll refund the original upon return

Damaged or Defective Items

If you receive damaged or defective equipment (which we work hard to prevent):

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll provide a prepaid return label and expedite your replacement

International Returns

For our global customers (excluding certain Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs fees/duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Questions?

Our Customer Care team is ready to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.

At KingGolf, we’re committed to your complete satisfaction – both with our premium golf equipment and your shopping experience. Thank you for trusting us with your game.